FAQs (Frequently Asked Questions)
Orders & Shipping
Q: Do you offer free shipping?
A: Yes! We offer free standard shipping on all orders within the United Kingdom.
Q: How long does delivery take?
A: Orders are processed within 1–2 business days, and delivery typically takes 3–5 business days (Monday to Friday).
Q: Do you ship internationally?
A: Currently, we only ship within the United Kingdom.
Q: Can I track my order?
A: Yes! Once your order is shipped, you will receive a tracking number via email so you can follow your delivery.
Returns & Exchanges
Q: What is your return policy?
A: We offer a 30-day return policy with free returns. Items must be unused and in original condition with tags attached.
See our full Return Policy
Q: How do I return an item?
A: Simply contact our support team at support@styloza.shop, and we’ll provide a free prepaid return label and instructions.
Q: Can I exchange an item?
A: Yes! If you'd like to exchange for a different size or colour, let us know within 30 days and we’ll arrange a free exchange.
Payments
Q: What payment methods do you accept?
A: We accept all major payment methods, including:
- Visa
- MasterCard
- Diners Club
- American Express
- Apple Pay
- Google Pay
- PayPal (if enabled)
Q: Is it safe to shop on your website?
A: Absolutely! Our site is protected with SSL encryption, and your payment details are processed securely.
Product & Size
Q: How do I know which size to choose?
A: You can refer to our Size Guide for UK/US/EU size conversions and body measurements. Still unsure? Contact us for help!
Q: Will my item look exactly like the photo?
A: Yes, we aim for 100% accuracy. However, slight colour variations may occur due to lighting and screen differences.
Customer Support
Q: How can I contact you?
A: You can reach us anytime:
- 📧 Email: support@styloza.shop
- 📞 Phone: +44 07386 545775
- 📍 Address: 47 Marchmont Street, London WC1N 1AP, United Kingdom